QUALITY MANAGEMENT SYSTEM
ISO 9001 defines the criteria for a Quality Management System and is the only standard in the family that can be audited against with the goal of voluntary compliance or to become 3rd party registered. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001. All the requirements of ISO 9001 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
The standard is based on seven Quality Management Principles, including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
These Quality Management Principles are identified as follows:
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management
Complying with ISO 9001 ensures customers get consistent, good quality products and services, which in turn brings many business benefits.
The standards provide guidance and tools for companies and organisations who want to make sure their products and services consistently meet customer’s requirements and that quality and customer satisfaction are consistently improved.